University of Colorado Boulder incident

Web Express experiencing content syndication issues

Resolved after 1 day 23 hours, affecting Web Express, on June 2, 2020.

monitoring Jun 04, 2020, 01:14 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 02, 2020, 02:30 PM UTC
Resolved
Jun 04, 2020, 01:48 PM UTC
Duration
1d 23h
Detected by Pingoru
Jun 02, 2020, 02:30 PM UTC

Affected components

Web Express

Update timeline

  1. identified Jun 02, 2020, 02:30 PM UTC

    Web Express is experiencing issues communicating with other websites, impacting items such as RSS and Campus News feeds. This is due to a problem with certificates for secure communication. We do not currently have an ETA for resolution. We will post updates as more information is available.

  2. identified Jun 02, 2020, 11:56 PM UTC

    We have deployed a fix for RSS and Campus News feeds. Users should see all content, if content is missing please clear your external cache. Backend systems are still impacted.

  3. identified Jun 03, 2020, 10:35 PM UTC

    We are deploying a fix to backend systems

  4. monitoring Jun 04, 2020, 01:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 04, 2020, 01:48 PM UTC

    This incident has been resolved.

Your product runs on more than University of Colorado Boulder

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →