Ongoing since 06:09 PM UTC, affecting UAOnline.
Users across all three MAUs are currently unable to access the "View or Pay My Bill - Payment Plans" option within the UAOnline Student Profile. Attempting to access this feature currently results in an error page. The issue has been identified as a certificate error with our vendor, TouchNet, and the vendor is actively working to renew the certificate. We will continue to make updates as new information becomes available, and at 1-hour intervals. Thank you for your time!
Affected components
Update timeline
- identified Nov 12, 2026, 06:09 PM UTC
Users across all three MAUs are currently unable to access the "View or Pay My Bill - Payment Plans" option within the UAOnline Student Profile. Attempting to access this feature currently results in an error page. The issue has been identified as a certificate error with our vendor, TouchNet, and the vendor is actively working to renew the certificate. We will continue to make updates as new information becomes available, and at 1-hour intervals. Thank you for your time!
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