University of Alaska incident
Northwest Campus Computer Login Outage
University of Alaska experienced a major incident on May 29, 2025 affecting Accounts & Accesses, lasting 4d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2025, 04:55 AM UTC
We have received reports that UA computers in Nome/UAF Northwest are currently experiencing issues with domain-based logins. A temporary workaround involving disconnecting the device from the internet and logging in with historical credentials has been identified. The OIT PAWS team has been notified and will be investigating, and you can expect an update tomorrow morning (Thursday, May 29th). Thank you for your patience during the resolution of this issue!
- investigating May 29, 2025, 05:03 PM UTC
OIT PAWS is continuing to investigate this issue, and you can expect further updates in 3-hour intervals. Thank you again for your patience and understanding while a resolution is being worked!
- identified May 29, 2025, 05:43 PM UTC
OIT PAWS reports that a replication issue has been identified in the Nome domain controller, and technicians are currently determining the best path forward for service restoration. Updates will be made as new information is made available, and at 3-hour intervals. Thank you again for your patience during the resolution of this issue!
- monitoring May 29, 2025, 07:11 PM UTC
The OIT PAWS team has identified the issue and has implemented a fix. Affected devices may need to be rebooted if login issues persist, after which service should be restored. Thank you for your patience during the resolution of this issue. Further updates will be made if there are changes to the stability of this service, and once sufficient monitoring has been completed to consider it fully resolved.
- monitoring May 30, 2025, 01:04 AM UTC
The OIT PAWS team is continuing to monitor their implemented fix for stability. Affected devices may need to be rebooted if login issues persist, after which service should be restored. Thank you again for your patience during the resolution of this issue! Our next update will be at 7:30am tomorrow.
- monitoring May 30, 2025, 03:37 PM UTC
The OIT PAWS team is continuing to monitor their implemented fix for stability and is working to stand up a long-term solution. Thank you again for your patience during the resolution of this issue! You can expect another update when new information has become available and at the end of the business day (5:00pm AKDT) today.
- monitoring May 31, 2025, 01:05 AM UTC
The OIT PAWS team is continuing to monitor their implemented fix for stability and is working to stand up a long-term solution. Thank you again for your patience during the resolution of this issue! You can expect another update when new information has become available and over the weekend.
- resolved Jun 02, 2025, 04:09 PM UTC
The OIT PAWS team has determined that the resolution in place for the Nome Domain Controller outage is stable and the issue is considered resolved. Thank you again for your patience during the resolution of this issue!