University of Alaska incident

ELMO Self Service - Degraded Performance

Resolved after 22 hours 22 minutes, affecting ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW, on November 30, 2025.

postmortem Dec 03, 2025, 07:20 PM UTC

This outage was the result of a software error that wasn't detected in the initial testing. The service owner was able to resolve the issue on Sunday and restore service.

Started: Nov 30, 2025, 12:12 AM UTC
Resolved: Nov 30, 2025, 10:34 PM UTC
Duration: 22h 22m
Detected by Pingoru: Nov 30, 2025, 12:12 AM UTC

Affected components

ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW

Update timeline

investigating Nov 30, 2025, 12:12 AM UTC

We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at three (3) hour intervals. Thank you for your patience during the resolution of this issue!
identified Nov 30, 2025, 02:54 AM UTC

We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at opening 10:00 AM AKST Sunday or as further updates become available. Thank you for your patience during the resolution of this issue!
identified Nov 30, 2025, 08:38 PM UTC

We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at three (3) hour intervals or as further updates become available. Thank you for your patience during the resolution of this issue!
investigating Nov 30, 2025, 10:07 PM UTC

We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at three (3) hour intervals or as further updates become available. Thank you for your patience during the resolution of this issue!
resolved Nov 30, 2025, 10:34 PM UTC

The UAS ELMO team has resolved the issue with the ELMO. Users should now be able to reset their security questions as normal. Thank you again for your patience during the resolution of this issue!
postmortem Dec 03, 2025, 07:20 PM UTC

This outage was the result of a software error that wasn't detected in the initial testing. The service owner was able to resolve the issue on Sunday and restore service.

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