University of Alaska incident

ELMO Self Service - Degraded Performance

Major Resolved View vendor source →

University of Alaska experienced a major incident on November 30, 2025 affecting ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW, lasting 22h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2025, 12:12 AM UTC
Resolved
Nov 30, 2025, 10:34 PM UTC
Duration
22h 22m
Detected by Pingoru
Nov 30, 2025, 12:12 AM UTC

Affected components

ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW

Update timeline

  1. investigating Nov 30, 2025, 12:12 AM UTC

    We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at three (3) hour intervals. Thank you for your patience during the resolution of this issue!

  2. identified Nov 30, 2025, 02:54 AM UTC

    We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at opening 10:00 AM AKST Sunday or as further updates become available. Thank you for your patience during the resolution of this issue!

  3. identified Nov 30, 2025, 08:38 PM UTC

    We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at three (3) hour intervals or as further updates become available. Thank you for your patience during the resolution of this issue!

  4. investigating Nov 30, 2025, 10:07 PM UTC

    We have received reports that users are not able to rest their security questions in ELMO. The UAS ELMO team is currently investigating, and we will be making updates at three (3) hour intervals or as further updates become available. Thank you for your patience during the resolution of this issue!

  5. resolved Nov 30, 2025, 10:34 PM UTC

    The UAS ELMO team has resolved the issue with the ELMO. Users should now be able to reset their security questions as normal. Thank you again for your patience during the resolution of this issue!

  6. postmortem Dec 03, 2025, 07:20 PM UTC

    This outage was the result of a software error that wasn't detected in the initial testing. The service owner was able to resolve the issue on Sunday and restore service.