Resolved after 57 minutes, affecting Other IT Services, on January 22, 2026.
This outage was a result of incorrect timing from Change 936424. The change was reverted until the approved time later that evening.
Affected components
Update timeline
- identified Jan 22, 2026, 04:57 PM UTC
The NookTech/OIT BeyondTrust Remote Support service is currently experiencing issues, resulting in our web chat and remote support sessions being unavailable. We expect the service to be available again by 9:00am today and will be making updates at 3-hour intervals or as new information becomes available. The service desk can still be contacted via email, phone, or ticket creation for service requests and incident reports for the time being. Thank you for your patience during the resolution of this issue!
- resolved Jan 22, 2026, 05:55 PM UTC
The OIT Networking team has reverted the change that resulted in this outage, and our chats and remote support sessions are functional and available again. Thank you again for your patience during the resolution of this issue!
- postmortem Feb 04, 2026, 06:31 PM UTC
This outage was a result of incorrect timing from Change 936424. The change was reverted until the approved time later that evening.
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