University of Alaska incident
NTS Service Desk - Walk-In Support Unavailable
University of Alaska experienced a major incident on February 23, 2026 affecting Other IT Services, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 23, 2026, 05:34 PM UTC
Due to Fairbanks weather conditions, in-person support will be unavailable on Monday, Feb 23rd. The NTS Service Desk will remain available over phone, email and chat. https://www.uaf.edu/nooktech/get-help/
- monitoring Feb 24, 2026, 07:40 PM UTC
Due to Fairbanks weather conditions, the NTS Service Desk will have limited in-person support today, Feb 24th, between 8AM-5PM, with a break from 11:30AM - 12:30PM. The NTS Service Desk will remain open for phone, email and chat support during regularly scheduled hours, 7:30AM - 7:30PM. https://www.uaf.edu/nooktech/get-help/
- resolved Feb 25, 2026, 07:20 PM UTC
The Service Desk is back to operating at full capacity.
- postmortem Mar 18, 2026, 06:34 PM UTC
This disruption was the result of weather conditions in Fairbanks preventing staff from being able to safely access campus.