University of Alaska incident
NTS Service Desk - Walk-In Support Unavailable
Resolved after 2 days 1 hour, affecting Other IT Services, on February 23, 2026.
This disruption was the result of weather conditions in Fairbanks preventing staff from being able to safely access campus.
Affected components
Update timeline
- monitoring Feb 23, 2026, 05:34 PM UTC
Due to Fairbanks weather conditions, in-person support will be unavailable on Monday, Feb 23rd. The NTS Service Desk will remain available over phone, email and chat. https://www.uaf.edu/nooktech/get-help/
- monitoring Feb 24, 2026, 07:40 PM UTC
Due to Fairbanks weather conditions, the NTS Service Desk will have limited in-person support today, Feb 24th, between 8AM-5PM, with a break from 11:30AM - 12:30PM. The NTS Service Desk will remain open for phone, email and chat support during regularly scheduled hours, 7:30AM - 7:30PM. https://www.uaf.edu/nooktech/get-help/
- resolved Feb 25, 2026, 07:20 PM UTC
The Service Desk is back to operating at full capacity.
- postmortem Mar 18, 2026, 06:34 PM UTC
This disruption was the result of weather conditions in Fairbanks preventing staff from being able to safely access campus.
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