SSO/IdP Slowness/Intermittence

Update timeline

1. investigating Feb 23, 2026, 09:40 PM UTC

   We have received reports that UA SSO logins are currently experiencing slowness resulting 'Connection Reset' errors. The OIT PAWS team is currently investigating with OIT Networking and IAM, and we will be making updates at 3-hour intervals. Repeated attempts to log in do have a chance of working-- this is the only known workaround at this time. Thank you for your patience during the resolution of this issue!

2. monitoring Feb 23, 2026, 11:14 PM UTC

   UA SSO services are currently up and fully operational. OIT technicians will continue to monitor the service for stability tonight. Our next update is expected tomorrow morning at 8AM. If you continue to experience any issues logging into UA services, please contact your local campus helpdesk.

3. monitoring Feb 24, 2026, 05:16 PM UTC

   SSO services appear to remain stable. OIT technicians will continue to monitor the stability of the services until 10:00AM today, at which time you can expect another update. Thank you again for your patience during the resolution of this issue!

4. investigating Feb 24, 2026, 06:53 PM UTC

   We are beginning to receive reports that slowness and intermittent connectivity to the IdP for SSO logins is recurring. OIT PAWS, IAM, and Networking have been alerted to continue investigation. Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3-hour intervals and as new information becomes available.

5. investigating Feb 24, 2026, 09:56 PM UTC

   OIT PAWS, IAM, and Networking are continuing to investigate reports about slowness and intermittent connectivity to the IdP for SSO logins. Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3-hour intervals and as new information becomes available.

6. investigating Feb 25, 2026, 01:07 AM UTC

   OIT IAM reports that in a similar pattern to yesterday, connectivity to the IdP for SSO logins appears to be stable again. They are continuing to investigate the cause of this intermittence alongside the Networking and PAWS teams. Thank you for your continued patience as we work towards a full resolution; our next update will be at the end of the business day today (5:00PM), followed by regular updates continuing tomorrow morning.

7. investigating Feb 25, 2026, 04:38 AM UTC

   We are continuing to monitor the stability of the IdP for SSO logins, and expect further investigation to continue tomorrow if issues reoccur. Thank you for your continued patience as we work towards a full resolution; our next update will be at the beginning of the business day (8:00AM) tomorrow.

8. investigating Feb 25, 2026, 05:18 PM UTC

   We are continuing to monitor the stability of the IdP for SSO logins, and expect investigation to continue later today if issues reoccur. Thank you for your continued patience as we work towards a full resolution! We will continue to make updates at 3-hour intervals.

9. investigating Feb 25, 2026, 11:26 PM UTC

   UA OIT is continuing to monitor the stability of the IdP for SSO logins. Thank you for your continued patience as we work towards a full resolution! We will continue to make updates at 3-hour intervals.

10. investigating Feb 26, 2026, 02:12 AM UTC

    UA OIT is continuing to monitor the stability of the IdP for SSO logins. Thank you for your continued patience as we work towards a full resolution; our next update will be at the beginning of the business day (8:00AM) tomorrow.

11. investigating Feb 26, 2026, 05:19 PM UTC

    UA OIT is continuing to monitor the stability of the IdP for SSO logins. Thank you for your continued patience as we work towards a full resolution; we will continue to make updates at 3-hour intervals.

12. monitoring Feb 26, 2026, 05:54 PM UTC

    SSO services appear to be remaining stable. OIT technicians will continue to monitor the stability of the services, and you can expect another update at the end of the business day (5:00PM) today, or as new information becomes available. Thank you for your time and patience!

13. resolved Feb 27, 2026, 05:52 PM UTC

    SSO services have remained stable following the switch to a backup load balancer by OIT PAWS, and IAM has found no other issues with SSO or IdP. Thank you for your time and patience as we followed the resolution of this incident!