Uniqkey experienced a minor incident on May 2, 2024 affecting Mobile APP, lasting 7d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 02, 2024, 12:31 PM UTC
Note: This only affects users on the Uniqkey 2.0 platform. Users might experience sporadic issues with receiving "approve/deny login" prompts, pairing to the browser extension, and viewing their passwords in the Uniqkey mobile app. This can be resolved by logging out of the mobile app, and logging back in - important: the master password is required to login again. You can view this by opening the "my storage" tab in the mobile app and searching for "master password". To reveal the password, select the account and then press the eye-icon. We have identified the cause and are currently working on resolving the issue. We apologize for the inconvenience. If you need further assistance or have any questions, please don't hesitate to contact our support team at email [email protected] or phone +45 88 74 29 29.
- monitoring May 07, 2024, 08:42 AM UTC
The issue has been resolved in our backend, and we're currently working on publishing a fix to our platforms. Expected ETA is May 13th-May 17th. Further information regarding release of a fix will follow as we approach the expected ETA.
- resolved May 10, 2024, 07:08 AM UTC
A fix for this issue has been published to our mobile platforms (Android and iOS). Updating your Uniqkey mobile app to version 2.9.3 will resolve any issues related to this bug. If you continue to experience errors or have any questions, please reach out to our support at [email protected] or +45 88 74 29 29.