Uniqkey Outage History

Uniqkey had 19 outages in the last 2 years totaling 1380h 5m of downtime — averaging 0.8 incidents per month.

There were 19 Uniqkey outages since May 23, 2024 totaling 1380h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.uniqkey.eu

Critical May 5, 2026

Browser Extension Functionality Issues

Detected by Pingoru: May 05, 2026, 09:59 AM UTC
Resolved: May 12, 2026, 12:55 PM UTC
Duration: 7d 2h

Affected: Desktop APIAdministration APIExtension APIMobile APIWeb APIPartner APISCIM Service API

Timeline · 4 updates

identified May 05, 2026, 09:59 AM UTC

We are currently experiencing technical issues affecting the functionality of our backend services. The root cause has been identified as an ongoing incident with our hosting provider, IONOS, which is impacting service availability. We sincerely apologize for the inconvenience this may cause and appreciate your patience while the issue is being resolved. We are closely monitoring the situation and will restore full functionality as soon as our provider resolves the incident. Thank you for your continued trust in Uniqkey.
identified May 05, 2026, 09:59 AM UTC

We are continuing to work on a fix for this issue.
monitoring May 05, 2026, 10:02 AM UTC

The incident affecting backend functionality has been resolved. Root cause: Hosting provider issue with IONOS. All systems are now operational. We are monitoring the situation to ensure continued stability. We apologize for any inconvenience caused.
resolved May 12, 2026, 12:55 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

Intermittent service degradation

Detected by Pingoru: Mar 30, 2026, 01:00 PM UTC
Resolved: Mar 31, 2026, 04:16 AM UTC
Duration: 15h 16m

Affected: Organization PortalDesktop APIPartner PortalAdministration APIExtension APIMobile APIWeb APIPartner APISCIM Service API

Timeline · 2 updates

identified Mar 30, 2026, 01:31 PM UTC

Started: 15:00 UTC+2, March 30 2026 Impact: Some users may experience slow loading or temporary connection errors in the browser extension, mobile app, and web portal. Summary: We detected a connectivity issue between our application servers and our database infrastructure, causing some services to temporarily become unavailable. Affected services are automatically recovering. Actions taken: - Issue identified and isolated to our infrastructure provider's network - We have escalated to our hosting provider for investigation - Our team is actively monitoring the situation Next update: Within 1 hour or sooner if the situation changes.
resolved Mar 31, 2026, 04:16 AM UTC

Some users may have experienced intermittent errors and slow response times between approximately 15:00 UTC+2 Match 30 to 6:00 UTC+2 on March 31. The issue was caused by a hardware-related problem at our infrastructure provider affecting one of our servers. We identified the root cause, isolated the affected server, and provisioned a replacement. All services are now operating normally. We have added additional monitoring to detect this type of issue earlier in the future. We apologize for the inconvenience.

Read the full incident report →

Minor February 24, 2026

Network service degraded

Detected by Pingoru: Feb 24, 2026, 08:49 PM UTC
Resolved: Feb 24, 2026, 09:09 PM UTC
Duration: 19m

Affected: Desktop APIAdministration APIExtension APIMobile APIWeb APIPartner APISCIM Service API

Timeline · 3 updates

identified Feb 24, 2026, 08:49 PM UTC

Uniqkey is currently experiencing sporadic connection issues and increased packet delivery delays affecting our hosted infrastructure. Uniqkeys hosting provider is actively investigating and working to isolate the root cause. Uniqkey is currently experiencing degraded connection quality in the meantime. We will provide an update as soon as the issue is resolved. We apologize for any inconvenience. Last updated: February 24, 2026, 21:49 CET
identified Feb 24, 2026, 09:03 PM UTC

The hosting provider has now Identified the source and are investigating remediation steps.
resolved Feb 24, 2026, 09:09 PM UTC

A fix Has been implemented. Traffic and connectivity is now operational again.

Read the full incident report →

Major January 28, 2026

Longer loading times

Detected by Pingoru: Jan 28, 2026, 11:01 AM UTC
Resolved: Jan 28, 2026, 12:35 PM UTC
Duration: 1h 33m

Affected: Organization PortalMobile APP

Timeline · 3 updates

investigating Jan 28, 2026, 11:01 AM UTC

We're experiencing longer loading times on the Uniqkey admin portal and mobile app. Our development team is investigating it. Activating Trusted Browser will allow you to login to websites without having to approve on the mobile app. Here is a guide on how to activate it: https://support.uniqkey.eu/hc/en-gb/articles/23580149275164-How-to-Enable-Trusted-Browser
investigating Jan 28, 2026, 11:41 AM UTC

Some users report not receiving any requests in their mobile app, and thus being unable to activate Trusted Browser. In this case, it's still possible to view your login credentials in the mobile app. Our development team is working on resolving the issue as quickly as possible, and in the meantime, we apologise for the inconvenience.
resolved Jan 28, 2026, 12:35 PM UTC

All systems are returning to normal, and requests will once again appear in the mobile app as expected. It may be necessary to close the Uniqkey mobile app and reopen it. The admin portal can also be accessed again.

Read the full incident report →

Minor January 27, 2026

Admin portal unavailable

Detected by Pingoru: Jan 27, 2026, 09:47 AM UTC
Resolved: Jan 27, 2026, 10:17 AM UTC
Duration: 30m

Affected: Organization Portal

Timeline · 2 updates

identified Jan 27, 2026, 09:47 AM UTC

The Uniqkey admin portal is currently unavailable, possibly due to maintenance from our hosting provider. To access your admin portal, please use our backup URL instead: https://app.next.uniqkey.eu/ We apologise for the inconvenience.
resolved Jan 27, 2026, 10:17 AM UTC

This incident has been resolved.

Read the full incident report →

Major January 23, 2026

Edge extension not loading

Detected by Pingoru: Jan 23, 2026, 07:53 AM UTC
Resolved: Jan 23, 2026, 02:13 PM UTC
Duration: 6h 20m

Affected: Browser Extension App

Timeline · 5 updates

investigating Jan 23, 2026, 06:58 AM UTC

We have received reports of the Uniqkey extension not loading in Edge, which we're currently investigating. In the meantime, other browsers like Chrome, Safari and Firefox should work as intended. We apologise for the inconvenience.
identified Jan 23, 2026, 07:53 AM UTC

Current research indicates that this might be related to an general issue with Microsoft edge version 144 and not Uniqkey itself. Downgrading to a previous version, or upgrading to the Edge beta version 145 can resolve the issue.
identified Jan 23, 2026, 07:54 AM UTC

Current research indicates that this might be related to an general issue with Microsoft edge version 144 and not Uniqkey itself. Downgrading to a previous version, or upgrading to the Edge beta version 145 can resolve the issue.
monitoring Jan 23, 2026, 11:40 AM UTC

After investigating the situation, we have managed to create a hotfix to work around the bug introduced in the latest version of Chromium (Version 144). The issue impacts all extensions using modern asynchronous messaging patterns, not just Uniqkey. This new version of Uniqkey will ensure seamless communication between the extension and mobile app, regardless of the bug introduced in the Chromium build. Our fix has been sent to review in the app stores, and we expect it to be live at the beginning of next week. Once it has been published, your extension will be updated automatically. In the meantime, other browsers are still reliable alternatives, and all data is available in the Uniqkey mobile app as well. Uniqkey extensions for supported browsers can be found here: https://www.uniqkey.eu/install Any questions can be directed to our Support team via [email protected].
resolved Jan 23, 2026, 02:13 PM UTC

Microsoft has made some changes behind the scenes, which now allows extensions to function as usual. If any issues persist, relaunching the browser should resolve it. We're still expecting our hotfix to be deployed next week, but it's not necessary to wait for this to use Uniqkey in Edge again.

Read the full incident report →

Critical December 19, 2025

Can't connect to server

Detected by Pingoru: Dec 19, 2025, 12:32 PM UTC
Resolved: Dec 19, 2025, 12:37 PM UTC
Duration: 5m

Affected: Browser Extension App

Timeline · 2 updates

identified Dec 19, 2025, 12:32 PM UTC

Our development team has been notified of a "trouble connecting to server" error. We're currently recovering our systems, and expect the browser extension to be live again soon. We apologise for the inconvenience.
resolved Dec 19, 2025, 12:37 PM UTC

Our systems have recovered, and the extension should be live again shortly. If you still experience any technical difficulties, please contact our Support team via email [email protected].

Read the full incident report →

Notice December 16, 2025

Blank extension after updating to Chrome + Edge version 144

Detected by Pingoru: Dec 16, 2025, 08:10 AM UTC
Resolved: Dec 16, 2025, 08:24 AM UTC
Duration: 14m

Affected: Browser Extension App

Timeline · 2 updates

identified Dec 16, 2025, 08:10 AM UTC

Our development team has been notified of users seeing a blank extension window after updating their Chrome and Edge browsers to version 144. We're currently working on a solution. Using another browser like Firefox works as expected. If Firefox is not installed on your PC, you can download it here: https://www.mozilla.org/en-GB/firefox/windows/ The Uniqkey extension for Firefox can be downloaded here: https://addons.mozilla.org/en-GB/firefox/addon/uniqkey/ You can also still view your saved data in your Uniqkey mobile app. We sincerely apologise for the inconvenience.
resolved Dec 16, 2025, 08:24 AM UTC

This issue only affects people using a beta version of Chrome and Edge. A fix will be implemented on our end to ensure full support for those browsers when their latest versions are deployed to the public. In the meantime, using a standard release of mentioned browsers will work as expected.

Read the full incident report →

Critical December 2, 2025

No access to server

Detected by Pingoru: Dec 02, 2025, 07:32 AM UTC
Resolved: Dec 02, 2025, 07:50 AM UTC
Duration: 18m

Affected: Organization PortalBrowser Extension App

Timeline · 2 updates

investigating Dec 02, 2025, 07:32 AM UTC

Our development team has been notified of a "trouble connecting to server" error. We're actively investigating further, and will post updates as soon as they're available. We apologise for the inconvenience.
resolved Dec 02, 2025, 07:50 AM UTC

A fix has been provided, and the system will return to operational status within a few minutes.

Read the full incident report →

Notice September 30, 2025

Latest update might disable the browser extension

Detected by Pingoru: Sep 30, 2025, 11:54 AM UTC
Resolved: Sep 30, 2025, 11:54 AM UTC
Duration: —

Affected: Browser Extension App

Timeline · 1 update

resolved Sep 30, 2025, 11:54 AM UTC

The latest update to the Uniqkey browser extension includes changes to our policies. While this doesn't affect our users, it might disable the browser extension until the new permissions have been accepted. If you are not automatically asked to accept the new permissions, please follow the guide below. Open your Extensions tab and enable the Uniqkey browser extension again. There will be a toggle button that needs to be turned ON. In Chrome: chrome://extensions/ In Edge: edge://extensions/ We sincerely apologise for the inconvenience. Any questions and further assistance can be directed to our Support team at [email protected].

Read the full incident report →

Minor September 8, 2025

Missing Uniqkey icons on websites

Detected by Pingoru: Sep 08, 2025, 08:16 AM UTC
Resolved: Sep 08, 2025, 01:29 PM UTC
Duration: 5h 13m

Affected: Browser Extension App

Timeline · 3 updates

investigating Sep 08, 2025, 08:16 AM UTC

We have received reports of Uniqkey icons missing from login forms on some websites. It's still possible to copy + paste your login credentials via the browser extension. Further information will be added once available.
monitoring Sep 08, 2025, 10:40 AM UTC

Our development team has implemented a fix, and we're currently monitoring the results.
resolved Sep 08, 2025, 01:29 PM UTC

After several hours of monitoring, we expect the issue to be resolved.

Read the full incident report →

Major July 2, 2025

Error during activation

Detected by Pingoru: Jul 02, 2025, 08:26 AM UTC
Resolved: Jul 03, 2025, 06:51 AM UTC
Duration: 22h 25m

Affected: Extension API

Timeline · 4 updates

investigating Jul 02, 2025, 08:26 AM UTC

We've been notified of a technical issue during the activation flow, which causes users to see a "We’re having trouble connecting to the server" error message. Our development team is currently investigating further. We sincerely apologise for the inconvenience, and hope to have resolved this matter as soon as possible.
identified Jul 02, 2025, 08:51 AM UTC

Our development team has identified the issue, and we're currently working on a fix.
monitoring Jul 02, 2025, 12:02 PM UTC

We have deployed a fix to the affected browsers. The updated version (2.23.8) is already live in Firefox, and will be released to Chrome and Edge as soon as the app stores approve it. We hope to see the new update live this week. Your extensions will be updated automatically once the new version is available. We appreciate your patience and understanding.
resolved Jul 03, 2025, 06:51 AM UTC

A fix has been released to all supported browsers, and extensions should be updated automatically to version 2.23.8.

Read the full incident report →

Notice June 4, 2025

Informational Update: Chromium Update Impacting Browser Extensions

Detected by Pingoru: Jun 04, 2025, 08:04 AM UTC
Resolved: Jun 17, 2025, 08:13 AM UTC
Duration: 13d

Affected: Browser Extension App

Timeline · 2 updates

monitoring Jun 04, 2025, 08:04 AM UTC

A recent Chromium update has caused widespread issues with browser extensions, including UniqKey, across multiple platforms. This is not specific to UniqKey but affects all Chromium-based extensions. We're keeping a close eye on the situation, and waiting for further information from Google. A support ticket on the Google Chrome support forum has been created here for anyone curious about the development: https://support.google.com/chrome/thread/346094912?hl=en&msgid=346177504 For now, using a browser like Firefox should work without issues. If Firefox is not installed on your PC, you can download it here: https://www.mozilla.org/en-US/firefox/windows/ The Uniqkey extension for Firefox can be downloaded here: https://addons.mozilla.org/en-US/firefox/addon/uniqkey-2-0/
resolved Jun 17, 2025, 08:13 AM UTC

Chromium support reports that the issue should be resolved in version 137.0.7151.103.

Read the full incident report →

Minor December 6, 2024

Potential issue on devices running iOS 15 and 16

Detected by Pingoru: Dec 06, 2024, 08:09 AM UTC
Resolved: Dec 09, 2024, 10:06 AM UTC
Duration: 3d 1h

Affected: Mobile APP

Timeline · 3 updates

identified Dec 06, 2024, 08:09 AM UTC

We have become aware of a potential error on devices running iOS 15 and 16 which might cause the Uniqkey app to crash upon startup. We're actively working on fixing this as quickly as possible, and will update the status page accordingly. In the meantime, updating your device to iOS 17 or newer will resolve the issue. Any questions can be directed to our Support team at [email protected]. We apologize for the inconvenience.
monitoring Dec 06, 2024, 12:07 PM UTC

The issue has been fixed, and an updated version of our mobile app has been sent to review in the Apple store.
resolved Dec 09, 2024, 10:06 AM UTC

A new version of our mobile app is now available in the Apple store. Updating the Uniqkey mobile app to version 2.16.1 will resolve the issue. If you still experience any technical difficulties, please don't hesitate to contact our support team at [email protected]. We apologize for the inconvenience.