Uniqkey incident
Server Communication Failure in Extension Displaying "No Response from Server" Error
Uniqkey experienced a major incident on September 19, 2024 affecting Extension API, lasting 5d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 19, 2024, 08:15 AM UTC
Incident Details: We are currently investigating an issue reported by multiple users where the extension is displaying a "No response from server" error. This issue has affected users across all browsers, preventing successful communication between the extension and the server. Passwords can still be viewed in the mobile app. Timeframe: - Start Time: 19th September 2024, 10:10 UTC+2 Contact Information: If you have any questions or need further assistance, please contact our support team at [email protected]. We're here to help and provide any necessary information or support.
- monitoring Sep 19, 2024, 09:39 AM UTC
Incident Update: We have successfully identified and localized the root cause of the “No response from server” error experienced by some users of the extension. This issue was the result of an unexpected spike in resource consumption, which triggered our system’s protective mechanisms. These safeguards were designed to limit the impact to the extension, ensuring that all other services remained fully operational. If you're still experiencing issues, please try closing all browser tabs and restarting your browser to force the extension to refresh the connection. Next Steps: In response, we have significantly increased the resources allocated to the extension, mitigating the risk of future disruptions under similar conditions. We will continue to monitor system performance closely over the next few days, making further adjustments as necessary to maintain optimal service levels. Timeframe: - Start Time: 19th September 2024, 10:10 UTC+2 - End Time: 19th September 2024, 11:15 UTC+2 Contact Information: If you have any questions or need further assistance, please contact our support team at [email protected]. We're here to help and provide any necessary information or support.
- resolved Sep 24, 2024, 03:59 PM UTC
We are pleased to inform you that the incident regarding the "No Response from Server" error in the extension is now officially closed. What Happened: On the 19th of September 2024, starting at 10:10 UTC+2, some users experienced a "No response from server" error in the extension, which affected communication between the extension and the server. This resulted in a disruption of the extension’s functionality across all browsers. However, users were still able to access passwords via the mobile app. Root Cause: The issue was traced to an unexpected spike in resource consumption that triggered our system’s protective mechanisms. While these safeguards successfully ensured that other services remained operational, they inadvertently caused communication failures in the extension. Preventive Measures: In response to this incident, we have significantly increased the resources allocated to the extension, reducing the risk of similar issues in the future. Additionally, we monitored system performance the following day and saw no similar issues. Timeframe: - Start Time: 19th September 2024, 10:10 UTC+2 - End Time: 19th September 2024, 11:15 UTC+2 Contact Us: If you have any questions or need further assistance, please contact our support team at [email protected]. We are available to help and provide any additional support you may need.