Uniqkey experienced a notice incident on October 1, 2024 affecting Extension API, lasting 14d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2024, 12:18 PM UTC
We are aware of sporadic issues affecting some customers when using our browser extension. Our team is actively investigating the root cause and working towards a resolution. We will provide updates as soon as more information is available. We sincerely apologize for the inconvenience and appreciate your patience.
- identified Oct 01, 2024, 12:21 PM UTC
Incident Details: We are currently experiencing an overwhelming number of requests, which is causing our extension to display a “No response from server” error for many users. This issue is affecting users across all browsers and is preventing successful communication between the extension and our servers. Current Findings: Our systems are under heavy load, leading to service interruptions. We are actively working to resolve these issues as quickly as possible to restore normal service. If you are experiencing issues, please try restarting the extension and/or your browser, as we are seeing waves of heavy load. Timeframe: - Start Time: 1st October 2024, 13.40 UTC+2 Contact Information: If you have any questions or need further assistance, please contact our support team at [email protected]. We're here to help and provide any necessary information or support.
- monitoring Oct 01, 2024, 03:20 PM UTC
Update: To address an unusual spike in incoming requests, we implemented a rate limiter ahead of schedule, which successfully helped stabilize the system and reduce the load on our servers. Originally, we planned to release this rate limiter as a protective measure the following weekend, but due to the unexpected activity, we deployed it immediately. This action has successfully blocked the surge in incoming requests and restored normal operations. As of 14:49 UTC+2 on 1st October 2024, all systems are functioning properly, and the extension should be operational across all browsers. Ongoing Monitoring We are actively monitoring the situation to ensure that the rate limiter has fully resolved the issue. Our team is currently investigating logs to determine the origin of the unusual activity, and we are also conducting intensive testing of the rate limiter throughout the day and night to ensure continued system stability. Additional measures are prepared if needed to maintain service stability. Recommended Actions for Users: If you are still experiencing issues, please try restarting the extension and/or your browser. This can help resolve any lingering connection issues. Timeframe: Start Time: 1st October 2024, 13:40 UTC+2 End Time: 1st October 2024, 14:49 UTC+2 Contact Information If you have any questions or need further assistance, please contact our support team at [email protected].
- investigating Oct 03, 2024, 08:10 AM UTC
Incident Details: We are currently experiencing an overwhelming number of requests, which is causing our extension to display a “No response from server” error for many users. This issue is affecting users across all browsers and is preventing successful communication between the extension and our servers. Current Findings: Our systems are under heavy load, leading to service interruptions. We are actively working to resolve these issues as quickly as possible to restore normal service. If you are experiencing issues, please try restarting the extension and/or your browser, as we are seeing waves of heavy load. Timeframe: - Start Time: 3rd October 2024, 10:06 UTC+2 Contact Information: If you have any questions or need further assistance, please contact our support team at [email protected]. We're here to help and provide any necessary information or support.
- identified Oct 03, 2024, 09:57 AM UTC
Update Incident Details: System performance has normalized, and services are now fully operational across all browsers. Timeline: Start Time: 3rd October 2024, 10:06 UTC+2 Partial Recovery: 3rd October 2024, 11:03 UTC+2 Full Recovery: 3rd October 2024, 11:26 UTC+2 Preliminary Findings: Our investigation points to an unusual surge in incoming requests as the primary cause of the service disruption regarding our Extension Server endpoints. We have applied additional safeguards and are continuing to investigate the root cause. We will provide further details once the analysis is complete.
- identified Oct 07, 2024, 08:09 AM UTC
We are continuing to investigate the recent issues affecting the performance of our browser extension. Our team is closely collaborating with our hosting provider to pinpoint the exact root cause of the disruptions. Preliminary analysis indicates that an unusual surge in incoming requests were contributing to the service instability. However, we are also examining other potential factors as root causes. Our team is thoroughly analyzing server logs and taking all necessary steps to maintain system stability. Contact Information: If you have any questions or need further assistance, please contact our support team at [email protected]. We're here to help and provide any necessary information or support.
- identified Oct 07, 2024, 11:58 AM UTC
We are currently experiencing technical issues impacting the functionality of our browser extensions. Our engineering teams are working diligently to investigate and resolve the underlying cause of this disruption. Please rest assured that we prioritize this issue and deploy all necessary resources to restore full functionality as swiftly as possible. We will continue to provide timely updates on this page as new information becomes available. We sincerely apologize for the inconvenience and greatly appreciate your patience and understanding as we work towards a resolution. Thank you for your continued trust in Uniqkey.
- identified Oct 07, 2024, 12:00 PM UTC
We are currently experiencing technical issues impacting the functionality of our browser extensions. Our engineering teams are working diligently to investigate and resolve the underlying cause of this disruption. Please rest assured that we prioritize this issue and deploy all necessary resources to restore full functionality as swiftly as possible. We will continue to provide timely updates on this page as new information becomes available. We sincerely apologize for the inconvenience and greatly appreciate your patience and understanding as we work towards a resolution. Thank you for your continued trust in Uniqkey.
- identified Oct 07, 2024, 12:15 PM UTC
Incident Details: System performance has normalized, and services are now fully operational across all browsers. Timeline: Start Time: 7th October 2024, 13:53 UTC+2 Full Recovery: 7th October 2024, 14:01 UTC+2 Contact Information: If you have any questions or need further assistance, please contact our support team at [email protected]. We're here to help and provide any necessary information or support.
- identified Oct 08, 2024, 07:34 AM UTC
We are currently experiencing technical issues impacting the functionality of our browser extensions. Our engineering teams are working diligently to investigate and resolve the underlying cause of this disruption. Please rest assured that we prioritize this issue and deploy all necessary resources to restore full functionality as swiftly as possible. We will continue to provide timely updates on this page as new information becomes available. We sincerely apologize for the inconvenience and greatly appreciate your patience and understanding as we work towards a resolution. Thank you for your continued trust in Uniqkey.
- identified Oct 08, 2024, 07:43 AM UTC
Incident Details: System performance has normalized, and services are now fully operational across all browsers. Timeline: Start Time: 8th October 2024, 9:32 UTC+2 Full Recovery: 8th October 2024, 9:37 UTC+2 Note: If you are experiencing issues, please try restarting the extension and/or your browser, as we are continuing to see waves of heavy load. Contact Information: If you have any questions or need further assistance, please contact our support team at [email protected]. We're here to help and provide any necessary information or support.
- resolved Oct 16, 2024, 07:11 AM UTC
We are pleased to announce that the recent incident, has been successfully resolved. The issue has been thoroughly investigated, and corrective measures have been implemented to prevent future occurrences. Our team has verified that all affected systems are now fully operational. For more details on the incident and its resolution, you can read the full report here: https://support.uniqkey.eu/hc/da/articles/16344397744668-Uniqkey-Incident-Report-10-10-2024