Uniqkey incident
Potential issue on devices running iOS 15 and 16
Uniqkey experienced a minor incident on December 6, 2024 affecting Mobile APP, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 06, 2024, 08:09 AM UTC
We have become aware of a potential error on devices running iOS 15 and 16 which might cause the Uniqkey app to crash upon startup. We're actively working on fixing this as quickly as possible, and will update the status page accordingly. In the meantime, updating your device to iOS 17 or newer will resolve the issue. Any questions can be directed to our Support team at [email protected]. We apologize for the inconvenience.
- monitoring Dec 06, 2024, 12:07 PM UTC
The issue has been fixed, and an updated version of our mobile app has been sent to review in the Apple store.
- resolved Dec 09, 2024, 10:06 AM UTC
A new version of our mobile app is now available in the Apple store. Updating the Uniqkey mobile app to version 2.16.1 will resolve the issue. If you still experience any technical difficulties, please don't hesitate to contact our support team at [email protected]. We apologize for the inconvenience.