Unify Office incident

Users may see intermittent issues with the Microsoft Copilot service

Minor Resolved

Unify Office experienced a minor incident on April 24, 2026 affecting Microsoft Copilot, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 01:32 AM UTC
Resolved
Apr 24, 2026, 03:15 AM UTC
Duration
1h 43m
Detected by Pingoru
Apr 24, 2026, 01:32 AM UTC

Affected components

Microsoft Copilot

Update timeline

  1. monitoring Apr 24, 2026, 02:24 AM UTC

    User impact: Users may see intermittent issues with the Microsoft Copilot service. More info: Affected users may see the following error messages: "Having trouble with requests" "I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit" Current status: We're investigating a potential issue with Microsoft Copilot and checking for impact to your organization. We'll provide an update within 30 minutes.

  2. monitoring Apr 24, 2026, 02:52 AM UTC

    User impact: Users may see intermittent issues with the Microsoft Copilot service. More info: Affected users may see the following error messages: "Having trouble with requests" "I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit" Current status: We're observing decreased performance on a portion of infrastructure supporting Microsoft Copilot for personal use and are reviewing any recent changes that could be contributing to the impact. Next update by: Friday, April 24, 2026, at 5:00 AM UTC

  3. resolved Apr 24, 2026, 03:50 AM UTC

    User impact: Users may have seen intermittent issues with the Microsoft Copilot service. More info: Affected users may have seen the following error messages: "Having trouble with requests" "I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit" Final status: We confirmed that a portion of infrastructure responsible for supporting the routing of requests to Microsoft Copilot service was performing below the expected service threshold. We rerouted traffic to alternate infrastructure and monitored the environment to validate that the impact is remediated. Start time: Friday, April 24, 2026, at 1:32 AM UTC End time: Friday, April 24, 2026, at 3:15 AM UTC This is the final update for the event.