Unify Office incident
Some users are unable to search, chat, or call users in Microsoft Teams Free
Resolved after 43 days 5 hours, affecting Microsoft Teams Free, on April 8, 2026.
User impact: Users are unable to search, chat, or call users in Microsoft Teams Free. Current status: We're monitoring our fix deployment to ensure it has saturated throughout the entire affected environment before validating this issue is resolved. Start time: Wednesday, April 08, 2026, at 6:45 AM UTC Next update by: Wednesday, May 20, 2026, at 5:30 PM UTC
Affected components
Update timeline
- monitoring May 13, 2026, 03:15 PM UTC
User impact: Users are unable to search, chat, or call users in Microsoft Teams Free. Current status: We've completed validations of our fix within our internal testing environment and have initiated a gradual rollout of our fix to affected users. Start time: Wednesday, April 08, 2026, at 6:45 AM UTC Next update by: Wednesday, May 13, 2026, at 5:30 PM UTC
- monitoring May 20, 2026, 03:20 PM UTC
User impact: Users are unable to search, chat, or call users in Microsoft Teams Free. Current status: We're monitoring our fix deployment to ensure it has saturated throughout the entire affected environment before validating this issue is resolved. Start time: Wednesday, April 08, 2026, at 6:45 AM UTC Next update by: Wednesday, May 20, 2026, at 5:30 PM UTC
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