uniFLOW Online Outage History

Started Apr 03, 2026, 03:39 PM UTC· resolved Apr 03, 2026, 09:29 PM UTC

1. investigating Apr 03, 2026, 03:39 PM UTC

   Status changed to Investigating

2. monitoring Apr 03, 2026, 03:59 PM UTC

   Incident details: We are currently investigating issues with uniFLOW SmartClient connections to uniFLOW Online. Start Time: April 3rd, 2026 - 10:30am UTC Incident Scope: US Deployment Description: - This is impacting uniFLOW SmartClient connections. Next Update: The next update will be in 60 minutes.

3. investigating Apr 03, 2026, 04:53 PM UTC

   **Update**: We are continuing to investigate. **Next Update**: The next update will be in 60 mins.

4. investigating Apr 03, 2026, 05:48 PM UTC

   **Update**: We are continuing to investigate. **Next Update**: The next update will be in 60 mins.

5. investigating Apr 03, 2026, 06:46 PM UTC

   **Update**: We are continuing to investigate. **Next Update**: The next update will be in 60 mins.

6. investigating Apr 03, 2026, 07:48 PM UTC

   **Update**: We are continuing to investigate. **Next Update**: The next update will be in 60 mins.

7. monitoring Apr 03, 2026, 08:27 PM UTC

   Status changed to Monitoring

8. monitoring Apr 03, 2026, 08:27 PM UTC

   **Update:** We have identified and resolved the issue. We are now in a monitoring phase before closing this incident. **Next Update:** The next update will be in 60 minutes.

9. resolved Apr 03, 2026, 09:29 PM UTC

   Hello Everyone, Update: Incident Resolved. Date/Time: April 3, 2026, 20:10 UTC We will review the findings and collected information from this incident to further improve our online services. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team

10. resolved Apr 03, 2026, 09:29 PM UTC

    Status changed to Resolved

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Started Mar 23, 2026, 07:26 AM UTC· resolved Mar 23, 2026, 09:33 AM UTC

1. investigating Mar 23, 2026, 07:26 AM UTC

   Status changed to Investigating

2. monitoring Mar 23, 2026, 07:35 AM UTC

   **Incident details:** Investigating: We are investigating an issue where the onboarding of new devices to uniFLOW Online is failing. Start Time: Monday 23rd at 1:50 UTC (Approximate based on first support ticket). Incident Scope: Global affecting all deployments. Description: - We have multiple field reports and internal confirmation that onboarding a new device is failing. Operations are investigating this with our back-end teams to determine the cause and remediation in place. Next Update: The next update will be in 1 hour.

3. identified Mar 23, 2026, 08:30 AM UTC

   Status changed to Identified

4. identified Mar 23, 2026, 08:30 AM UTC

   Update: Initial investigation identified a certificate rotation issue which we have rolled back temporarily while we investigate further. Next Update: The next update will be in 1 hour.

5. resolved Mar 23, 2026, 09:33 AM UTC

   Status changed to Resolved

6. resolved Mar 23, 2026, 09:33 AM UTC

   Hello Everyone, Update: Incident Resolved. Date/Time: March 23rd, 09:25 am UTC A certificate rotation was performed in preparation for the deprecation of G1 certificates which resulted in an issue onboarding devices. This was rolled back and confirmed to have resolved the issue. We will review the findings and collected information from this incident to further improve our online services. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team

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Started Feb 25, 2026, 01:59 PM UTC· resolved Feb 25, 2026, 01:59 PM UTC

1. monitoring Feb 25, 2026, 01:59 PM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

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Started Feb 25, 2026, 01:58 PM UTC· resolved Feb 25, 2026, 01:58 PM UTC

1. monitoring Feb 25, 2026, 01:58 PM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

Read the full incident report →

Started Feb 25, 2026, 01:57 PM UTC· resolved Feb 25, 2026, 01:57 PM UTC

1. monitoring Feb 25, 2026, 01:57 PM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

Read the full incident report →

Started Feb 25, 2026, 01:56 PM UTC· resolved Feb 25, 2026, 01:56 PM UTC

1. monitoring Feb 25, 2026, 01:56 PM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

Read the full incident report →

Started Feb 25, 2026, 01:54 PM UTC· resolved Feb 25, 2026, 01:54 PM UTC

1. monitoring Feb 25, 2026, 01:54 PM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

Read the full incident report →

Started Feb 25, 2026, 01:53 PM UTC· resolved Feb 25, 2026, 01:53 PM UTC

1. monitoring Feb 25, 2026, 01:53 PM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

Read the full incident report →

Started Feb 25, 2026, 01:51 PM UTC· resolved Feb 25, 2026, 01:51 PM UTC

1. monitoring Feb 25, 2026, 01:51 PM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

Read the full incident report →

Started Feb 23, 2026, 09:51 PM UTC· resolved Feb 24, 2026, 04:22 AM UTC

1. identified Feb 23, 2026, 09:51 PM UTC

   Status changed to Identified

2. monitoring Feb 23, 2026, 10:05 PM UTC

   Incident details: NT-ware Operations have been alerted to performance and scaling issues within Microsoft Azure. Start Time: 8:30am Tuesday 24/2/2026 AEDT Incident Scope: AU, Australian Deployment Description: - This is impacting services such as SmartClient connection, Print submission, Tenant access. - We have enabled Emergency Mode on all AU tenants for 30 minutes to allow a smoother recovery time. - We have raised a priority support case with Microsoft to support on this case. Next Update: The next update will be in 60 minutes

3. identified Feb 23, 2026, 10:50 PM UTC

   **Update:** We are continuing to investigate. **Next Update:** The next update will be in 60 mins.

4. identified Feb 23, 2026, 11:41 PM UTC

   **Update:** We are continuing to investigate. And have initiated remediation processes. **Next Update:** The next update will be in 60 mins.

5. identified Feb 24, 2026, 12:21 AM UTC

   **Update** Nt-ware have initiated our disaster recovery procedures to deploy away from the failing Azure services. Microsoft are working on the situation and assisting in the recovery efforts. We will continue with emergency mode active. **Next Update:** The next update will be in 30 mins

6. identified Feb 24, 2026, 12:43 AM UTC

   **Update:** Nt-ware and Microsoft are continuing to work on this issue. **Next update:** The next update will be in 30 Mins

7. identified Feb 24, 2026, 01:18 AM UTC

   **Update**: Microsoft engineering and product group are working to recover back-end services. Microsoft cannot provide a resolution time, so we are working to redeploy into new a new resources cluster. With the redeployment we will switch to our already published alternate public IP. This will mean moving from 13.70.152.165 to 13.77.56.123. Customers will automatically connect to the new deployed resources as their DNS TTL refreshes. This can take up to a maximum of 4 hours from the publishing of this status update. https://ntware.atlassian.net/wiki/spaces/SA/pages/11692015625/NT-ware+and+Online+Services+DNS+IP+addresses We will adjust Emergency Mode to allow a controlled reconnection of customers to the new deployed services. Next Update: The next update will be in 30 minutes.

8. monitoring Feb 24, 2026, 02:12 AM UTC

   Status changed to Monitoring

9. monitoring Feb 24, 2026, 02:12 AM UTC

   Update: Re-deployment has been successful; we are seeing a strong recovery of services. Internal Metrics have confirmed that we are already seeing many customers coming online. The operations team will monitor this recovery closely as services return to normal operations levels. Emergency Mode Update: We have disabled Emergency mode completely due to the strong recovery. It will only be re-enabled if we need to throttle the connections to allow for a controlled recovery. Next Update: The next update will be in 1 hour

10. monitoring Feb 24, 2026, 03:10 AM UTC

    **Update:** The Nt-ware operations are continuing to monitor the continued recovery. Our metrics and telemetry are showing significate service health restoration as the DNS records are propagated. **Next Update:** The next update will be in 1 hour.

11. resolved Feb 24, 2026, 04:22 AM UTC

    Status changed to Resolved

12. resolved Feb 24, 2026, 04:22 AM UTC

    Update: This incident has been moved to resolved with field feedback and telemetry confirming we have returned to normal operating levels. NT-ware Operations will continue to monitor the system recovery closely. Next Steps: NT-ware Operations will post a preliminary Post Mortem into this status page within 48 hours. We will work closely with Microsoft engining teams to validate the root cause and produce a detailed PM within 10 Business Days. Kind Regards NT-ware Online Operations

13. resolved Mar 10, 2026, 03:09 AM UTC

    **Update:** Microsoft are still investigating the root cause of the Australian Azure deployment outage on the 24th of February impacting uniFLOW Online. - NT-ware Operations are in regular contact with the engineering team on this matter. - NT-ware and Microsoft management has also discussed the incident and importance of a clear RCA We apologise for the delay in concluding the investigation. **Next Update:** The next update will be in 5 days or earlier as information becomes available.

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Started Jan 30, 2026, 12:48 PM UTC· resolved Jan 30, 2026, 12:48 PM UTC

1. monitoring Jan 30, 2026, 12:48 PM UTC

   We have to perform some unscheduled maintenance on the uniFLOW Online portal. **Reason:** We need to modify the underlying hardware on the UK and US deployments to uphold stability and performance. **Impact:** During the maintenance window the Deployment IP address for the UK and NTWOIS service IP addresses for the UK and US will temporarily move to additional IP addresses provided in [NT-ware and Online Services DNS & IP addresses](https://ntware.atlassian.net/wiki/spaces/SA/pages/11692015625/NT-ware+and+Online+Services+DNS+IP+addresses). This is to minimize service disruption during the maintenance. We are expecting no impact to services during the maintenance window. **Timing:** The maintenance is scheduled for **Saturday, 31 January 2026**, starting at **06:00 UTC** and will be completed at **19:00 UTC**. Kind regards, Online Operations Team

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Started Jan 26, 2026, 10:21 AM UTC· resolved Jan 26, 2026, 12:30 PM UTC

1. identified Jan 26, 2026, 10:21 AM UTC

   Status changed to Identified

2. monitoring Jan 26, 2026, 10:36 AM UTC

   Incident details: Start Time: January 26th 2026, 06:40 UTC Incident Scope: UK Deployment Description: There is currently an Azure IoT Hub incident in the UK region that is intermittently impacting some services of uniFLOW Online. This is certain print job release requests as well as scanning to desktop / local server and making use of remote access. The Online Operations Team has initiated a failover of the UK IoT hubs in order to restore services as soon as possible. Once the failover is complete an update will be provided. Next Update: The next update will be in 1 hour.

3. monitoring Jan 26, 2026, 11:15 AM UTC

   Update: The UK IoT Hubs have successfully been failed over to an unaffected UK Azure region. Services should now be back to normal and we are continuing to monitor. Next Update: The next update will be in 1 hour.

4. monitoring Jan 26, 2026, 11:15 AM UTC

   Status changed to Monitoring

5. monitoring Jan 26, 2026, 11:30 AM UTC

   Update: A review of metrics shows an improvement in impacted services, but IoT Hub devices are still reconnecting following the successful failover and services are still busy recovering. We are continuing to monitor the recovery following the IoT Hub failover. Next Update: The next update will be in 1 hour.

6. resolved Jan 26, 2026, 12:30 PM UTC

   Status changed to Resolved

7. resolved Jan 26, 2026, 12:30 PM UTC

   Hello Everyone, Update: Incident Resolved. We can confirm from metrics that impacted services have returned to normal. Microsoft have provided the following: > An issue occurred within internal service systems responsible for handling device commands. These systems experienced instability in their ability to communicate with each other, which resulted in some requests not being processed successfully. This led to intermittent command delivery failures for affected customers. Date/Time: January 26th, 11:40 am UTC We will review the findings and collected information from this incident to further improve our online services. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team

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Started Jan 22, 2026, 09:44 PM UTC· resolved Jan 23, 2026, 05:40 AM UTC

1. monitoring Jan 22, 2026, 09:44 PM UTC

   Status changed to Monitoring

2. monitoring Jan 22, 2026, 10:01 PM UTC

   Hello Everyone, NT-ware Operations is monitoring an incident with Microsoft 365. At this time, email delivery is affected with customers using Microsoft 365 via uniFLOW Online. We are monitoring the situation closely. In case this changes you will be informed via this status page. What do we know: Microsoft have put out an announcement acknowledging an issue - https://status.cloud.microsoft/ - They also have given a reference to follow in the Microsoft 365 Admin Center: MO1221364 Current Status: Microsoft have stated: While we've restored the affected infrastructure to a heathy state, further load balancing is required to mitigate persistent impact. We've identified and are implementing additional actions to direct requests and traffic to additional healthy sections of infrastructure to achieve withstanding recovery. Next Update: We’ll post an update once the current situation changes or the issue is resolved.

3. monitoring Jan 23, 2026, 05:37 AM UTC

   Hello Everyone, Microsoft have released the following information: Current status: We’ve a high level of confidence that the incident is largely resolved. Access to Microsoft Defender for Office, Microsoft Purview, and DNS functionality has been restored, and Exchange Online mail flow remains stable. As we cannot make any more changes, this page is mainly here for awareness. For further updates, please follow the https://status.cloud.microsoft/ link. This will be closed.

4. resolved Jan 23, 2026, 05:40 AM UTC

   Status changed to Resolved

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Started Dec 09, 2025, 04:52 PM UTC· resolved Dec 12, 2025, 12:12 PM UTC

1. identified Dec 09, 2025, 04:52 PM UTC

   Status changed to Identified

2. resolved Dec 09, 2025, 04:58 PM UTC

   Incident details: Start Time: 2025.4 deployment update Incident Scope: All deployments (except JP) Description: When re-onboarding devices using the Device Setup Utility (DSU), the price profile linked to the device is reset to the ‘Use global price profile’. This may lead to inaccurate reporting in your uniFLOW Online tenant. Device functionality and printing/scanning operations remain unaffected. Only customers with additional price profiles, in addition to the default ‘global price profile’, are affected when re-onboarding devices using the DSU. After re-onboarding devices using the DSU, ensure to double-check that the correct price profile is linked to the device. Devices that are re-onboarded manually should not exhibit this behaviour since the price profile is explicitly selected during the onboarding process. We have identified a cause for this issue and are already working on a fix. We are planning to deploy the fix on Friday, 12 December 2025. Next Update: The next update will be in 24 hours.

3. identified Dec 10, 2025, 04:47 PM UTC

   Update: No further updates today. We are still planning to deploy the fix on Friday, 12 December 2025. Next Update: The next update will be after the fix has been deployed or if the schedule is changed.

4. resolved Dec 12, 2025, 12:12 PM UTC

   Status changed to Resolved

5. resolved Dec 12, 2025, 12:12 PM UTC

   Hello Everyone, Update: Incident Resolved. A fix has now been deployed to all affected deployments, and the issue is resolved. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team

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Started Dec 03, 2025, 03:31 PM UTC· resolved Dec 03, 2025, 03:31 PM UTC

1. monitoring Dec 03, 2025, 03:31 PM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

Read the full incident report →

Started Dec 02, 2025, 10:10 AM UTC· resolved Dec 04, 2025, 06:01 AM UTC

1. investigating Dec 02, 2025, 10:10 AM UTC

   Status changed to Investigating

2. resolved Dec 02, 2025, 10:10 AM UTC

   Incident details: Start Time: November 26th, 09:00 UTC Incident Scope: AU Deployment Description: We are currently investigating reports that scanning is failing on Canon devices with MEAP v5.8 and earlier that are utilizing the Modern UI following the 2025.4 release of uniFLOW Online. It is currently possible to work around this issue by updating the devices to a later version of the MEAP applet or making use of the Legacy device UI. Next Update: The next update will be in 4 hours.

3. identified Dec 02, 2025, 01:47 PM UTC

   Status changed to Identified

4. identified Dec 02, 2025, 01:47 PM UTC

   Update: We have identified a cause for the issue and are working on a fix. Next Update: The next update will be in 4 hours.

5. identified Dec 02, 2025, 03:06 PM UTC

   Update: A fix has been developed and is undergoing additional testing and validation before deployment to the AU environment. We are planning to implement the fix after core business hours on 3 December 2025. Next Update: The next update will be in 24 hours.

6. identified Dec 03, 2025, 04:14 PM UTC

   Update: We are currently performing final validation before deploying the fix to the AU deployment. Next Update: The next update will be in 4 hours.

7. identified Dec 03, 2025, 06:35 PM UTC

   Update: The fix has now successfully been deployed to the AU deployment. We will now go into a monitoring phase after which we will go ahead and close incident off. Next Update: The next update will be in 4 hours.

8. monitoring Dec 03, 2025, 06:49 PM UTC

   Status changed to Monitoring

9. resolved Dec 04, 2025, 06:01 AM UTC

   Hello Everyone, Update: Incident Resolved. Date/Time: December 3rd, 19:03 UTC We will review the findings and collected information from this incident to further improve our online services. There will be a post-mortem published once we have concluded our investigation but no longer then 20 business days. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team

10. resolved Dec 04, 2025, 06:01 AM UTC

    Status changed to Resolved

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Started Nov 27, 2025, 10:21 AM UTC· resolved Nov 27, 2025, 10:21 AM UTC

1. monitoring Nov 27, 2025, 10:21 AM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

Read the full incident report →

Started Nov 27, 2025, 10:20 AM UTC· resolved Nov 27, 2025, 10:20 AM UTC

1. monitoring Nov 27, 2025, 10:20 AM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

Read the full incident report →

Started Nov 27, 2025, 10:18 AM UTC· resolved Nov 27, 2025, 10:18 AM UTC

1. monitoring Nov 27, 2025, 10:18 AM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

Read the full incident report →

Started Nov 27, 2025, 10:15 AM UTC· resolved Nov 27, 2025, 10:15 AM UTC

1. monitoring Nov 27, 2025, 10:15 AM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

Read the full incident report →

Started Nov 27, 2025, 10:13 AM UTC· resolved Nov 27, 2025, 10:13 AM UTC

1. monitoring Nov 27, 2025, 10:13 AM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

Read the full incident report →

Started Nov 27, 2025, 03:01 AM UTC· resolved Nov 27, 2025, 10:31 AM UTC

1. resolved Nov 27, 2025, 03:01 AM UTC

   Incident details: Investigating: Field reports have been confirmed, and we are investigating a print release failure. Start Time: Unknown at this time. Incident Scope: Australian Deployment Description: Currently print jobs are not releasing with the message "Initiating print job release" on the device screen. Next Update: The next update will be in 1 hour.

2. investigating Nov 27, 2025, 03:01 AM UTC

   Status changed to Investigating

3. identified Nov 27, 2025, 03:31 AM UTC

   Status changed to Identified

4. identified Nov 27, 2025, 03:31 AM UTC

   Update: We have identified the potential cause for this issue and working on a resolution. Next Update: The next update will be in 1 hour.

5. identified Nov 27, 2025, 04:33 AM UTC

   **Update**: We have engaged with Development and working to deploy a fix. We understand the urgency of this issue and working with priority to have a resolution quickly. Next update will be in 1 hour or as information is available.

6. identified Nov 27, 2025, 06:09 AM UTC

   **Update**: We have completed a fix for this issue and will run it through our QA and test process. When the testing has been completed, we will immediately deploy into the AU deployment. Next update will be in 1 hour or as information is available.

7. identified Nov 27, 2025, 07:12 AM UTC

   **Update:** We are continuing to test a fix for this issue. **Next Update:** The next update will be in 2 hours.

8. monitoring Nov 27, 2025, 09:25 AM UTC

   Status changed to Monitoring

9. monitoring Nov 27, 2025, 09:25 AM UTC

   **Update:** The fix has now been deployed successfully following successful internal testing. For impacted Canon devices a behaviour reload or printer restart is required for the printers to retrieve the fix. To trigger a behaviour reload navigate to your uniFLOW Online tenant: **Print / Scan** → **Configuration** → **User Interface**, then save the configuration without making any changes. - Note that it may take up to 15 minutes for the printers to reload the behaviour. **Next Update:** The next update will be in 1 hour.

10. resolved Nov 27, 2025, 10:31 AM UTC

    Hello Everyone, Update: Incident Resolved. Date/Time: November 27th, 09:18 UTC We will review the findings and collected information from this incident to further improve our online services. There will be a post-mortem published once we have concluded our investigation but no longer then 20 business days. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team

11. resolved Nov 27, 2025, 10:31 AM UTC

    Status changed to Resolved

12. resolved Dec 03, 2025, 07:13 AM UTC

    # Incident Postmortem **User Impact  ** For customers that have implemented Direct Print with Zero Trust configured in uniFLOW Online, the print job would fail to print. **Scope of Impact: ** AU Deployment **Incident Start Date and Time  ** November 26th 9:00am UTC Incident End Date and Time November 27th 9:18am UTC **Root Cause: ** This was caused by a bug that was introduced earlier in the 2025.4 development cycle. Thorough automated test procedures to ensure product quality were executed successfully and repeatedly. However, the test cases failed to cover the full use-case configuration options. This in turn caused the printout to fail for the specific use case of Direct Print in Zero Trust. **How did we respond: ** November 27th 12:55am UTC, the incident was raised to NT-ware support. The incident was triaged and escalated to NT-ware Operations for deeper investigation. November 27th 3:31am UTC, NT-ware Operations identified the likely cause of the issue following internal testing and replication of the reported fault. This was confirmed at this time to be a back-end issue and needed to be raised with our engineering / development team. November 27th 5:10am UTC, Development identified the root cause and implemented a fix. This was processed through our internal QA testing deployments before being available for release. November 27th 9:18am UTC, Operations deployed the fix to the Australian production deployment resolving the issue. **How are we making incidents like this less likely or less impactful? ** We are performing a thorough review of regression test procedures to ensure this and other use cases that may not be fully covered by automated testing, are included in further release cycles. Furthermore, the regression test scope and timeline are expanded to ensure appropriate coverage to avoid such problems. **Was this incident related to previous incidents? ** No, this issue was not related to any previous incidents

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Started Nov 23, 2025, 09:54 PM UTC· resolved Nov 23, 2025, 09:54 PM UTC

1. monitoring Nov 23, 2025, 09:54 PM UTC

   Dear uniFLOW Online Customer, **Description** This notification is to inform you that NT-ware will be expanding its public cloud global infrastructure. Please take note on the below changes and update any firewall rules or network access policies to avoid any service disruption. **What is Changing:** - We will be making the following changes which will take effect in 2026 with the release of uniFLOW Online 2026.1 Add: device-applet-installation-portal.nt-ware.com Add: 172.199.212.171 - This will NOT impact any existing functionality and is only provisioning for new features/functionality. - It is recommended that ALL customers with firewall rules or network access policy apply these additional entries. - This new functionality will support in future automated MEAP applet updates on devices. **What do I need to do:** Review our DNS and IP addresses - NT-ware and Online Services DNS / IP addresses - NT-ware Support - Confluence for your specific deployment region, full change history can be found at the bottom of the page. You must update your firewall policy rules and/or any upstream ACL(s) to allow the new IP address ranges for your given deployment region for the given date. You can implement the updates to your firewall rules or network access policies at any time. **Who does this apply to?** This is ONLY needed for customers that are explicitly blocking internet traffic at their firewall. It is NT-ware's recommendation that customers use DNS entries in their firewall where possible to adapt to IP address changes should they occur. Support or questions? Should you need further support or have questions please raise this with your Canon Direct / Partner Sales Support representative. Kind Regards, Online Operations Team

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Started Nov 12, 2025, 08:44 AM UTC· resolved Oct 02, 2026, 11:25 AM UTC

1. monitoring Nov 12, 2025, 08:44 AM UTC

   Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team

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Started Oct 28, 2025, 01:03 AM UTC· resolved Oct 02, 2026, 11:25 AM UTC

1. monitoring Oct 28, 2025, 01:03 AM UTC

   Dear uniFLOW Online Customer, **Description:** This notification is to inform you that NT-ware will be expanding its public cloud global infrastructure. Please take note on the below changes and update any firewall rules or network access policies to avoid any service disruption. **What is Changing:** - We will be making the following changes which will take effect from 1st January 2026 - There will be a new IOT Hub published in the AU: auiothub1uniflow.azure-devices.net **What do I need to do:** Review our DNS and IP addresses - https://dns-ip-list.uniflowonline.com/ for your specific deployment region, full change history can be found at the bottom of the page. You must update your firewall policy rules and/or any upstream ACL(s) to allow the new IP address ranges for your given deployment region for the given date. You can implement the updates to your firewall rules or network access policies at any time. **Who does this apply to?** This is ONLY needed for customers that are explicitly blocking internet traffic at their firewall. It is NT-ware's recommendation that customers use DNS entries in their firewall where possible to adapt to IP address changes should they occur. **Support or questions?** Should you need further support or have questions please raise this with your Canon Direct / Partner Sales Support representative.

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