Unified Technology Solutions incident
UTS Operator down for some Comcast users.
Unified Technology Solutions experienced a major incident on August 15, 2025 affecting UTS Operator - Hosted Phone Systems and Comcast Internet Services, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 15, 2025, 07:38 PM UTC
We had an outage of UTS Operator that appeared to affect customers on Comcast and is associated with a Fiber Optic cut on State Road 520. It seems to be a situation referred to as a net split, where Comcast is unable to communicate with the data center that supports our phone system; however, it appears to be discovering alternative routes. We are observing indications of recovery and are actively monitoring the situation.
- monitoring Aug 15, 2025, 07:52 PM UTC
It appears that everything is returning to normal, if you have a phone that is still not working you may find rebooting it fixes the issue. If not feel free to reach out to us.
- monitoring Aug 16, 2025, 07:43 PM UTC
After 24 hours we have seen no further issues and believe the issue to be fully resolved.
- resolved Aug 16, 2025, 07:44 PM UTC
Issue Resolved.