UK2 experienced a major incident on February 12, 2026 affecting Status Details (CHI (Control Panel) Status), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Feb 12, 2026, 11:04 AM UTC
We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. UPDATE We are monitoring normal function on our ticketing system. Chats are continuing to be investigated. UPDATE We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience.
- investigating Feb 12, 2026, 11:04 AM UTC
We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. **UPDATE** We are monitoring normal function on our ticketing system. Chats are continuing to be investigated. **UPDATE** We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience.