Ubivox incident

Connection Issues

Major Resolved

Ubivox experienced a major incident on July 14, 2026 affecting Ubivox Platform and Newsletter Images & Links and 1 more component, lasting 18h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 01:32 PM UTC
Resolved
Jul 15, 2026, 08:14 AM UTC
Duration
18h 42m
Detected by Pingoru
Jul 14, 2026, 01:32 PM UTC

Affected components

Ubivox PlatformNewsletter Images & LinksSignup FormsEmail DeliveryAPISMTP Service

Update timeline

  1. investigating Jul 14, 2026, 01:32 PM UTC

    We are currently investigating connection issues for Ubivox (app.ubivox.com).

  2. monitoring Jul 14, 2026, 04:00 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 15, 2026, 08:14 AM UTC

    This incident has been resolved. The incident was caused by a technical issue with a service provider. We've closely monitored system performance since the incident and verified stability. We're conducting a detailed investigation to identify the precise cause and prevent recurrence.