Ubivox incident

We are experiencing issues with a server service provider.

Notice

Resolved after 3 hours 36 minutes, affecting Newsletter Images & Links and Email Delivery, on September 8, 2026.

resolved Sep 08, 2026, 09:36 AM UTC

This incident has been resolved. We switched to a backup solution to address the problems caused in Ubivox by the service issues as quickly as possible. We have since closely monitored the system and found no further issues.

Started
Sep 08, 2026, 06:00 AM UTC
Resolved
Sep 08, 2026, 09:36 AM UTC
Duration
3h 36m
Detected by Pingoru
Sep 08, 2026, 06:00 AM UTC

Affected components

Newsletter Images & LinksEmail Delivery

Update timeline

  1. investigating Sep 08, 2026, 06:00 AM UTC

    We are currently experiencing issues with a server service provider. Users may experience issues uploading images to Ubivox. We have paused our email queues to avoid sending newsletters with errors. We are currently investigating the issue with our service provider.

  2. monitoring Sep 08, 2026, 07:13 AM UTC

    We have implemented a fix and are currently monitoring the result.

  3. resolved Sep 08, 2026, 09:36 AM UTC

    This incident has been resolved. We switched to a backup solution to address the problems caused in Ubivox by the service issues as quickly as possible. We have since closely monitored the system and found no further issues.

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