Ubiquiti Outage History

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Ubiquiti had 4 outages in the last 2 years totaling 34h 47m of downtime — averaging 0.2 incidents per month.

There were 4 Ubiquiti outages since October 20, 2025 totaling 34h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ui.com

Major July 24, 2026

Multiple Services: Degraded Performance

Detected by Pingoru
Jul 24, 2026, 11:32 AM UTC
Resolved
Jul 24, 2026, 01:48 PM UTC
Duration
2h 15m
Affected: unifi.ui.comCommunityRemote Access Service
Timeline · 6 updates
  1. investigating Jul 24, 2026, 11:32 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 24, 2026, 11:39 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 24, 2026, 12:03 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jul 24, 2026, 12:16 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jul 24, 2026, 12:23 PM UTC

    Recovery is underway, and we are monitoring service performance.

  6. resolved Jul 24, 2026, 01:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 16, 2026

Increased CloudFront 5xx Errors

Detected by Pingoru
Jul 16, 2026, 09:05 AM UTC
Resolved
Jul 16, 2026, 11:32 AM UTC
Duration
2h 26m
Timeline · 2 updates
  1. investigating Jul 16, 2026, 09:05 AM UTC

    We are investigating elevated 5xx errors that may impact all UI Cloud services, including web portals, APIs, authentication, and cloud-managed applications. The issue appears to be related to an ongoing AWS CloudFront incident affecting customers using CloudFront VPC Origins. We are actively monitoring the situation, assessing the impact across our platform, and working with AWS as they investigate. We will provide updates as more information becomes available.

  2. resolved Jul 16, 2026, 11:32 AM UTC

    The elevated 5xx errors affecting UI Cloud services have been resolved, and service has returned to normal operation. We will share additional information if further action or follow-up is required.

Read the full incident report →

Notice February 26, 2026

Intermittent Connectivity in EU Region

Detected by Pingoru
Feb 26, 2026, 05:41 PM UTC
Resolved
Feb 27, 2026, 02:23 AM UTC
Duration
8h 42m
Affected: unifi.ui.comRemote Access Service
Timeline · 4 updates
  1. identified Feb 26, 2026, 05:41 PM UTC

    The issue has been identified.

  2. identified Feb 26, 2026, 05:41 PM UTC

    We are observing intermittent connectivity affecting some EU ISPs, impacting access to unifi.ui.com. We are closely monitoring the situation. Connectivity is expected to return to normal as regional network conditions recover.

  3. identified Feb 26, 2026, 05:42 PM UTC

    We are continuing to monitor this issue.

  4. resolved Feb 27, 2026, 02:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Multiple Services: Partial Outage

Detected by Pingoru
Oct 20, 2025, 09:51 AM UTC
Resolved
Oct 21, 2025, 07:14 AM UTC
Duration
21h 22m
Affected: UniFi TalkTeleport VPN Service
Timeline · 3 updates
  1. identified Oct 20, 2025, 09:51 AM UTC

    An issue has been identified that may cause degraded performance across several UniFi services, including Teleport, the numbers list, subscription information, and general telephony in UniFi Talk. Our teams are actively investigating and will provide updates on status.ui.com. We apologize for the inconvenience and are working to restore full service as quickly as possible.

  2. monitoring Oct 20, 2025, 12:17 PM UTC

    We’re seeing signs of recovery across the affected services. We will continue to provide periodic updates on status.ui.com

  3. resolved Oct 21, 2025, 07:14 AM UTC

    This incident has been resolved.

Read the full incident report →