Ubiquiti incident

Cloud services outage

Major Vendor's status page →

Resolved after 6 hours 29 minutes, affecting unifi.ui.com and SSO Service and 1 more, on January 9, 2021.

monitoring Jan 10, 2021, 01:38 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 09, 2021, 09:35 PM UTC
Resolved
Jan 10, 2021, 04:04 AM UTC
Duration
6h 29m
Detected by Pingoru
Jan 09, 2021, 09:35 PM UTC

Affected components

unifi.ui.comSSO ServiceRemote Access ServiceAccount Service

Update timeline

  1. investigating Jan 09, 2021, 09:35 PM UTC

    We are experiencing a widespread outage with some cloud services. We are in the process of investigating and remediating this, and will post at status.ui.com periodically with any further updates.

  2. investigating Jan 09, 2021, 09:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 10, 2021, 01:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 10, 2021, 04:04 AM UTC

    This incident has been resolved.

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