Ubiquiti incident

Delayed emails sending

Resolved after 1 hour 24 minutes, affecting SSO Service and Account Service, on January 12, 2021.

investigating Jan 12, 2021, 12:15 AM UTC

We are currently experiencing delays with our email sending provider due to volume. Password reset emails (amongst others) may be delayed at this time.

Started
Jan 12, 2021, 12:15 AM UTC
Resolved
Jan 12, 2021, 01:40 AM UTC
Duration
1h 24m
Detected by Pingoru
Jan 12, 2021, 12:15 AM UTC

Affected components

SSO ServiceAccount Service

Update timeline

  1. investigating Jan 12, 2021, 12:15 AM UTC

    We are currently experiencing delays with our email sending provider due to volume. Password reset emails (amongst others) may be delayed at this time.

  2. resolved Jan 12, 2021, 01:40 AM UTC

    Email sending is currently proceeding in realtime, and any backlog has sent.

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