Resolved after 4 hours 34 minutes, affecting unifi.ui.com and Remote Access Service, on January 14, 2021.
Service has been restored to UniFi remote access. We apologize for the inconvenience.
Affected components
Update timeline
- identified Jan 14, 2021, 04:08 PM UTC
An incident has been identified with UniFi remote access, causing connection issues for some users trying to access their controllers via unifi.ui.com or from their mobile applications. Local access to devices is unaffected. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- monitoring Jan 14, 2021, 06:48 PM UTC
Our teams have implemented a fix and are monitoring results for the incident with UniFi remote access where some users may be unable to connect to devices when using mobile applications or unifi.ui.com. Local access to devices is unaffected.
- resolved Jan 14, 2021, 08:43 PM UTC
Service has been restored to UniFi remote access. We apologize for the inconvenience.
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