Resolved after 13 minutes, affecting Remote Access Service, on May 17, 2021.
The Protect push notification partial outage has been resolved. Users who are still having issues receiving push notifications with the Protect mobile app are advised to log out and log back in to resolve the issue.
Affected components
Update timeline
- identified May 17, 2021, 09:47 PM UTC
An issue has been identified where some UniFi Protect users may not be receiving push notifications. Email notifications are unaffected. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- resolved May 17, 2021, 10:00 PM UTC
The Protect push notification partial outage has been resolved. Users who are still having issues receiving push notifications with the Protect mobile app are advised to log out and log back in to resolve the issue.
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