Resolved after 4 hours 27 minutes, affecting unifi.ui.com and UISP Cloud and 1 more, on August 31, 2021.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Aug 31, 2021, 06:31 PM UTC
An issue has been identified where some users may not be able to connect remotely to devices via unifi.ui.com or the UniFi mobile apps, and may not be able to access our website at UI.com. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- identified Aug 31, 2021, 08:24 PM UTC
We’ve identified the current AWS service availability issues as a potential cause of the connectivity issues. Our team is closely monitoring the situation and continuing to investigate.
- monitoring Aug 31, 2021, 10:38 PM UTC
Service has been partially restored, though some users may still experience connection issues. We are working diligently and expect this to be resolved soon. We will continue to monitor and provide updates.
- monitoring Aug 31, 2021, 10:40 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 31, 2021, 10:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 31, 2021, 10:59 PM UTC
Service has been fully restored and we are monitoring the results.
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