Resolved after 10 hours 25 minutes, affecting unifi.ui.com and UISP Cloud and 1 more, on September 8, 2021.
Service has been partially restored, though some users may still experience connection issues. We are working diligently and expect this to be resolved soon. We will continue to monitor and provide updates.
Affected components
Update timeline
- investigating Sep 08, 2021, 11:20 PM UTC
An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- investigating Sep 08, 2021, 11:34 PM UTC
We are continuing to investigate this issue.
- investigating Sep 09, 2021, 03:20 AM UTC
We are continuing to investigate this issue.
- identified Sep 09, 2021, 06:38 AM UTC
We have identified the issue with Remote Access System and working on resolving it.
- monitoring Sep 09, 2021, 09:03 AM UTC
Service has been partially restored, though some users may still experience connection issues. We are working diligently and expect this to be resolved soon. We will continue to monitor and provide updates.
- resolved Sep 09, 2021, 09:45 AM UTC
Service has been fully restored and we are monitoring the results.
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