Resolved after 10 hours 17 minutes, affecting unifi.ui.com and Remote Access Service, on September 29, 2021.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 29, 2021, 06:06 PM UTC
An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- investigating Sep 29, 2021, 07:41 PM UTC
Service has been partially restored, though some users may still experience connection issues. We are working diligently and expect this to be resolved soon. We will continue to monitor and provide updates.
- monitoring Sep 29, 2021, 07:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2021, 04:23 AM UTC
Service has been fully restored and we are monitoring the results.
Your product runs on more than Ubiquiti
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services