Resolved after 48 minutes, affecting unifi.ui.com and Remote Access Service, on December 6, 2021.
An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
Affected components
Update timeline
- investigating Dec 06, 2021, 10:03 AM UTC
An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- resolved Dec 06, 2021, 10:52 AM UTC
Service has been fully restored and we are monitoring the results.
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