Resolved after 2 days 7 hours, affecting unifi.ui.com and UISP Cloud and 1 more, on December 15, 2021.
Remote access has been restored. We will continue monitoring the situation to verify that there are no residual impacts.
Affected components
Update timeline
- identified Dec 15, 2021, 04:17 PM UTC
We’ve identified the current AWS service availability issues as a potential cause of the connectivity issues. Our team is closely monitoring the situation and continuing to investigate.
- identified Dec 15, 2021, 07:40 PM UTC
We’ve identified the current AWS service availability issues as a potential cause of the connectivity issues. Our team is closely monitoring the situation and continuing to investigate.
- identified Dec 16, 2021, 10:46 AM UTC
We are continuing to investigate this issue. We are working diligently and expect this to be resolved soon.
- monitoring Dec 16, 2021, 02:25 PM UTC
Service has been partially restored, though some users may still experience connection issues. We are working diligently and expect this to be resolved soon. We will continue to monitor and provide updates.
- monitoring Dec 16, 2021, 07:55 PM UTC
Remote access is gradually being restored. We are working on ways to reduce AWS dependencies to improve resiliency performance in case of a similar future event
- monitoring Dec 17, 2021, 11:42 PM UTC
Remote access has been restored. We will continue monitoring the situation to verify that there are no residual impacts.
- resolved Dec 17, 2021, 11:55 PM UTC
This incident has been resolved.
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