Resolved after 1 hour 26 minutes, affecting unifi.ui.com and Remote Access Service, on January 27, 2022.
Service has been fully restored and we are monitoring the results.
Affected components
unifi.ui.comRemote Access Service
Update timeline
- identified Jan 27, 2022, 07:45 AM UTC
An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- monitoring Jan 27, 2022, 08:20 AM UTC
Service has been fully restored and we are monitoring the results.
- resolved Jan 27, 2022, 09:11 AM UTC
This incident has been resolved.
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