Resolved after 2 hours 47 minutes, affecting unifi.ui.com and Remote Access Service, on February 28, 2022.
Service has been restored and we are monitoring the results.
Affected components
unifi.ui.comRemote Access Service
Update timeline
- investigating Feb 28, 2022, 10:40 AM UTC
An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.
- monitoring Feb 28, 2022, 12:34 PM UTC
Service has been restored and we are monitoring the results.
- resolved Feb 28, 2022, 01:27 PM UTC
This incident has been resolved.
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