Twilio incident
Firebase Outage Impacting Notification Delivery for Twilio Customers
Twilio experienced a minor incident on September 1, 2026 affecting Authy 2FA and Client Mobile US1 and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 11:23 AM UTC
We are currently experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include: Twilio Voice Twilio Conversations Twilio Notify Authy This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour as more information becomes available.
- investigating Sep 01, 2026, 11:41 AM UTC
We are still experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include: Twilio Voice Twilio Conversations Twilio Notify Authy This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour as more information becomes available.
- monitoring Sep 01, 2026, 12:08 PM UTC
We have started seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include: Twilio Voice Twilio Conversations Twilio Notify Authy This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 30 minutes or as more information becomes available.
- monitoring Sep 01, 2026, 12:38 PM UTC
We have still seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include: Twilio Voice Twilio Conversations Twilio Notify Authy This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in another 30 minutes or as more information becomes available.
- resolved Sep 01, 2026, 01:06 PM UTC
This incident has been resolved and the active Firebase outage that was impacting notification delivery for some Twilio customers is operating normally.