Twilio incident
SMS Delivery Failures from Twilio to Telma Madagascar
Twilio experienced a minor incident on August 30, 2026 affecting SMS, Middle East & Africa, lasting 2d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 30, 2026, 11:34 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 30, 2026, 11:45 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 31, 2026, 12:45 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 31, 2026, 02:46 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 31, 2026, 06:55 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 31, 2026, 06:58 AM UTC
We have observed a recovery in SMS delivery from Twilio to Telma network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 31, 2026, 09:00 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 31, 2026, 10:01 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 31, 2026, 12:02 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 31, 2026, 04:02 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Sep 01, 2026, 12:02 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Sep 01, 2026, 04:04 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telma network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Sep 02, 2026, 04:34 AM UTC
We have observed a recovery in SMS delivery from Twilio to Telma network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 02, 2026, 06:34 AM UTC
We have observed a recovery in SMS delivery from Twilio to Telma network subscribers in Madagascar and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 02, 2026, 10:37 AM UTC
The incident has been resolved and SMS delivery from Twilio to Telma network subscribers in Madagascar is operating normally.