Twilio incident

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 28, 2026 affecting SMS Short Code, North America, lasting 8h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 10:38 PM UTC
Resolved
Aug 29, 2026, 07:35 AM UTC
Duration
8h 57m
Detected by Pingoru
Aug 28, 2026, 10:38 PM UTC

Affected components

SMS Short Code, North America

Update timeline

  1. investigating Aug 28, 2026, 10:38 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 28, 2026, 10:38 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 28, 2026, 11:41 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 29, 2026, 01:46 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Aug 29, 2026, 04:17 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Aug 29, 2026, 06:18 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Aug 29, 2026, 07:35 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.