Twilio experienced a minor incident on August 28, 2026 affecting Console, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Console
Update timeline
- investigating Aug 28, 2026, 09:50 PM UTC
We are investigating an issue with increased latency in Console. At this time customers make experience slow load times in the Account Settings and Usage pages in Console, and at the Usage API. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 28, 2026, 10:47 PM UTC
Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Aug 28, 2026, 11:14 PM UTC
Console Latency has been resolved and Account Settings and Usage pages and API are operating normally at this time.