Twilio incident

SMS Delivery Failures from a Subset of Twilio Alphanumeric Senders and Long Codes to LIME Cayman Islands

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 28, 2026 affecting SMS, Latin America, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 09:38 PM UTC
Resolved
Aug 30, 2026, 11:17 AM UTC
Duration
1d 13h
Detected by Pingoru
Aug 28, 2026, 09:38 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 28, 2026, 09:38 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 28, 2026, 09:42 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 28, 2026, 10:42 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 29, 2026, 12:43 AM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Aug 29, 2026, 04:43 AM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Aug 29, 2026, 12:46 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. monitoring Aug 29, 2026, 09:13 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. monitoring Aug 29, 2026, 11:13 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to LIME network subscribers in the Cayman Islands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  9. monitoring Aug 30, 2026, 03:13 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to LIME network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  10. resolved Aug 30, 2026, 11:17 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Senders and Long Codes to LIME network subscribers in Cayman Islands is operating normally.