Twilio incident
SMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Claro Colombia
Twilio experienced a minor incident on August 17, 2026 affecting SMS, Latin America, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 06:24 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 17, 2026, 07:00 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 17, 2026, 08:05 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 17, 2026, 10:08 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.