Twilio incident
Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Iraq
Twilio experienced a minor incident on August 16, 2026 affecting Voice, Middle East & Africa, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2026, 11:36 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 16, 2026, 11:44 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 17, 2026, 12:45 AM UTC
Twilio customers may be experiencing voice call post dial delay from Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 17, 2026, 02:46 AM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 17, 2026, 06:47 AM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Aug 17, 2026, 03:00 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Aug 18, 2026, 06:13 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Iraq and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 18, 2026, 08:14 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Iraq and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 18, 2026, 09:03 AM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Iraq are operating normally.