Twilio incident

SMS Delivery Delays from Twilio to Multiple Networks in Colombia

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 14, 2026 affecting SMS, Latin America, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2026, 02:20 AM UTC
Resolved
Aug 14, 2026, 06:35 AM UTC
Duration
4h 14m
Detected by Pingoru
Aug 14, 2026, 02:20 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 14, 2026, 02:20 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 14, 2026, 03:07 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 14, 2026, 04:13 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Aug 14, 2026, 05:55 AM UTC

    We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Aug 14, 2026, 06:35 AM UTC

    The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in Colombia is operating normally.