Twilio experienced a minor incident on August 13, 2026 affecting SendGrid Website, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 07:34 PM UTC
We are aware of an issue affecting the signup page for customers attempting to switch to SendGrid from Twilio. Customers may experience inability to complete the product switcher signup flow. Our team is actively investigating. We will provide another update as soon as more information becomes available.
- investigating Aug 13, 2026, 07:41 PM UTC
We are aware of an issue affecting the signup page for customers attempting to switch to SendGrid from Twilio. Customers may experience inability to complete the product switcher signup flow. Our team is actively investigating. We will provide another update as soon as more information becomes available.
- identified Aug 13, 2026, 08:32 PM UTC
We have identified the root cause of the issue affecting the signup page for customers attempting to switch to SendGrid from Twilio. Our engineering team is currently working on applying a fix. We will provide another update as soon as more information becomes available.
- resolved Aug 13, 2026, 09:02 PM UTC
We have deployed a fix to resolve the issue affecting customer signups when switching to SendGrid from Twilio. All signup flows have been verified and are functioning as expected. If you continue to experience issues, please contact support.