Ticket Creation Errors in the Twilio Help Center

Update timeline

1. investigating Apr 30, 2026, 05:40 PM UTC

   Our monitoring systems have detected a potential issue with creating tickets in the Twilio Help Center. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Apr 30, 2026, 05:48 PM UTC

   Twilio engineers are investigating an issue with the Twilio Help Center and are working to deploy a fix. Selecting priority 4 when creating a support ticket will prevent the support ticket from being created. Please select priority 1, 2 or 3 to ensure tickets are created. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Apr 30, 2026, 06:31 PM UTC

   Priority 4 is now working correctly when selected in the Twilio Help Center. All support tickets are now being created as expected. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

4. resolved Apr 30, 2026, 06:57 PM UTC

   Twilio engineers have resolved the issues impacting ticket creation in the Twilio Help Center. All support tickets are now being created as expected. The Twilio Help Center is operating normally at this time.