Twilio incident

SMS Delivery Delays and Failures between Twilio Short Codes and Telcel in Mexico

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 30, 2026 affecting SMS, Latin America, lasting 7h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 04:59 PM UTC
Resolved
May 01, 2026, 12:19 AM UTC
Duration
7h 19m
Detected by Pingoru
Apr 30, 2026, 04:59 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Apr 30, 2026, 04:59 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Apr 30, 2026, 05:12 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Apr 30, 2026, 06:12 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Apr 30, 2026, 08:13 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Apr 30, 2026, 10:28 PM UTC

    We have observed a recovery in SMS delivery between a subset of Twilio Short Codes and Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved May 01, 2026, 12:19 AM UTC

    The incident has been resolved and SMS delivery between Twilio Short Codes and Telcel network subscribers in Mexico is operating normally.