Twilio incident

Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 12, 2026 affecting Voice, Latin America, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 02:56 PM UTC
Resolved
Aug 13, 2026, 07:22 PM UTC
Duration
1d 4h
Detected by Pingoru
Aug 12, 2026, 02:56 PM UTC

Affected components

Voice, Latin America

Update timeline

  1. investigating Aug 12, 2026, 02:56 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 12, 2026, 03:01 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 12, 2026, 04:16 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Aug 12, 2026, 05:09 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Aug 12, 2026, 07:10 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. monitoring Aug 12, 2026, 11:10 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  7. monitoring Aug 13, 2026, 07:10 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  8. resolved Aug 13, 2026, 07:22 PM UTC

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Peru are operating normally.