Twilio experienced a minor incident on August 10, 2026 affecting SendGrid API, lasting 3d 21h. The incident has been resolved; the full update timeline is below.
Affected components
SendGrid API
Update timeline
- investigating Aug 10, 2026, 06:32 PM UTC
Our engineers are investigating an issue that began at 11:16 AM PDT where regional EU email customers are experiencing issues retrieving their IP addresses via API calls and the SendGrid UI. Please note that mail sending is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 10, 2026, 06:37 PM UTC
We are continuing to investigate this issue.
- resolved Aug 14, 2026, 04:21 PM UTC
Our engineers have monitored the fix and confirmed the issue with IP Retrieval Failing for EU Regional Customers has been resolved. All services are now operating normally at this time.