Twilio experienced a minor incident on July 13, 2026 affecting WhatsApp Messaging, lasting 6h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 08:27 PM UTC
We are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Our team is actively investigating the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 13, 2026, 09:27 PM UTC
We are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Our team is actively investigating the root cause. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 13, 2026, 11:27 PM UTC
We are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Our team is actively investigating the root cause. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 14, 2026, 02:13 AM UTC
Direct Send WhatsApp templates are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 14, 2026, 02:43 AM UTC
The issue with unexpected status updates causing message send failures has been resolved and Direct Send WhatsApp templates are operating normally at this time.