Twilio incident

SMS Delivery Receipt Delays from Twilio to Globe Philippines

Minor Resolved View vendor source →

Twilio experienced a minor incident on April 28, 2026 affecting SMS, APAC, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 01:07 AM UTC
Resolved
Apr 28, 2026, 03:39 AM UTC
Duration
2h 32m
Detected by Pingoru
Apr 28, 2026, 01:07 AM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Apr 28, 2026, 01:07 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring Apr 28, 2026, 01:36 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Apr 28, 2026, 03:39 AM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.