Twilio incident

Lookup Identity Match Lookup V2 API package Increased Error Rate

Notice Resolved View vendor source →
Started
Apr 27, 2026, 11:17 PM UTC
Resolved
Apr 28, 2026, 12:53 AM UTC
Duration
1h 36m
Detected by Pingoru
Apr 27, 2026, 11:17 PM UTC

Affected components

Lookup

Update timeline

  1. monitoring Apr 27, 2026, 11:17 PM UTC

    Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.

  2. resolved Apr 28, 2026, 12:53 AM UTC

    We are no longer seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all packages are working normally. This incident has been resolved.

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