Twilio incident

Lookup Identity Match Lookup V2 API package Increased Error Rate

Twilio experienced a notice incident on April 27, 2026 affecting Lookup, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started: Apr 27, 2026, 11:17 PM UTC
Resolved: Apr 28, 2026, 12:53 AM UTC
Duration: 1h 36m
Detected by Pingoru: Apr 27, 2026, 11:17 PM UTC

Affected components

Lookup

Update timeline

monitoring Apr 27, 2026, 11:17 PM UTC

Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.
resolved Apr 28, 2026, 12:53 AM UTC

We are no longer seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all packages are working normally. This incident has been resolved.