Twilio incident

Webhook Processing Issue for WhatsApp Conversations

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 10, 2026 affecting Conversations, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 11:41 AM UTC
Resolved
Jul 10, 2026, 03:04 PM UTC
Duration
3h 23m
Detected by Pingoru
Jul 10, 2026, 11:41 AM UTC

Affected components

Conversations

Update timeline

  1. investigating Jul 10, 2026, 11:41 AM UTC

    Our monitoring systems have detected a potential issue with Receiving WhatsApp BSUID on the from parameter before the announced rollout. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Jul 10, 2026, 12:10 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 10, 2026, 12:27 PM UTC

    Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Jul 10, 2026, 02:27 PM UTC

    Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We are continuing to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Jul 10, 2026, 03:04 PM UTC

    We are no longer experiencing issues with webhook processing for WhatsApp Conversations. This incident has been resolved.