Twilio incident
SMS Delivery Delays from a Subset of Twilio Long Codes and Short Codes to Liberty Mobile Puerto Rico
Twilio experienced a minor incident on July 10, 2026 affecting SMS, Latin America, lasting 5h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 07:56 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 10, 2026, 08:58 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 10, 2026, 10:59 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 10, 2026, 01:32 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.