Twilio incident

SMS Delivery Delays from Twilio Phone Numbers to Surf Telecom Brazil

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting SMS, Latin America, which began 2d ago. The vendor's full update timeline is below.

Started
Jun 19, 2026, 03:24 PM UTC
Resolved
Ongoing
Duration
● 1d 17h
Detected by Pingoru
Jun 19, 2026, 03:24 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Jun 19, 2026, 03:24 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 19, 2026, 04:24 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Jun 19, 2026, 04:25 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Jun 19, 2026, 05:25 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Jun 19, 2026, 07:25 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified Jun 19, 2026, 11:26 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. identified Jun 20, 2026, 07:26 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  8. identified Jun 20, 2026, 11:27 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.