Twilio incident
SMS Delivery Delays from Twilio to Surf Telecom Brazil
Twilio experienced a minor incident on June 19, 2026 affecting SMS, Latin America, lasting 3d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 19, 2026, 03:24 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 19, 2026, 04:24 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 19, 2026, 04:25 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 19, 2026, 05:25 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 19, 2026, 07:25 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 19, 2026, 11:26 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 20, 2026, 07:26 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jun 20, 2026, 11:27 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 21, 2026, 11:28 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 22, 2026, 10:56 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 23, 2026, 12:57 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 23, 2026, 04:43 AM UTC
The incident has been resolved and SMS delivery from Twilio to Surf Telecom network subscribers in Brazil is operating normally.